Mortgage complaints leap 37% in Q2

January 17th, 2012 No comments

Mortgages were the fourth most complained about financial product, the FOS revealed, after PPI, credit cards and current accounts.

Mortgages garnered 2,796 complaints in the second quarter of the financial year, compared to 2,044 in Q1.

However, despite the rise, the FOS only ruled in favour or the borrower in 33% of mortgage complaints, down from 36% of cases in the three months to June.

In addition, mortgage endowment complaints grew from 603 in Q1 to 895 in Q2, with 28% of complaints upheld in the three months to September compared to 26% the previous quarter.

Overall, the FOS saw complaints fall 38% in Q2, with PPI complaints slumping almost 66% from 56,025 in the first quarter to 19,256 in Q2.

Excluding PPI, complaints for all other financial products rose 24%.

The PPI uphold rate increased to 92% during this period, up from 55% in Q1, as banks have agreed with the FOS’ findings on complaints that have previously been on hold.

A FOS spokesperson said the overall increase was not linked to any particular product, but was probably due to consumer concern over the volatile economic situation.

“Consumers are seeing things they are not happy with, like underperformance or an inability to switch out of investments as quickly as they would like.

“With the current economic situation people are looking at their finances a lot closer,” the spokesperson said.

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Govt MIG “should demand compulsory protection”

December 7th, 2011 No comments

It suggested that the industry should be urging government to insist borrowers take out a minimum level of protection to be eligible for it.

The scheme is a key part of the coalition’s housing strategy and will see the government underwrite mortgages up to 95% LTV on new build properties.

However, the government and home builders could be liable for losses in the event that a home is repossessed and sold at a loss.

Pacific Life Re believes that, given the risks to the public purse, compelling a minimum level of income protection and possibly unemployment cover would be a fair trade-off.

David Heeney, chief marketing officer at Pacific Life Re, told Mortgage Solutions’ sister title COVER he was intrigued by the scheme.

“This looks an interesting initiative although not without its practical challenges,” he said.

“The obvious risk is that borrowers will be unable to keep up repayments (particularly if interest rates rise at some point in the future).

“One way or another, this risk will largely be borne by taxpayers.

“Surely we should be lobbying for borrowers to be required to take out a minimum level of income protection, and perhaps also unemployment cover, to be eligible for this scheme?” he added.

The possibility of protection being made compulsory was raised earlier this year by PruProtect and prompted a spirited debate.

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Jersey Health Services to Recover Cost from Car Insurers

November 30th, 2011 No comments

Hospitals in Jersey have announced that they will be recovering costs for the treatment of road accident victims from motor insurance companies in the future. The payment of GB£ 2,000 per hospitalized person is already included in the calculation of premiums, but went largely unclaimed until now. The cost recovery for outpatient treatment is set at GB£ 200. It is estimated that the health department could save up to GB£ 200,000 a year through the coast recovery.

In 2010, 417 people were treated at hospitals after traffic accidents on the Channel Island. Th

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Lifesearch to enter GI market by Christmas

November 9th, 2011 No comments

The protection specialist, with around 90 advisers, is currently finalising a fulfilment deal, as previously revealed by COVER, our sister-title, with a third party the company declined to name at this stage.

David Child, the recently appointed managing director of Lifesearch, said: “We will be providing the names of our customers, with their agreement, to specialist general insurance brokers.

“We are not fulfilling these contracts ourselves, but working with a partner to ensure the customer experience is one that is consistent with our approach.”

The branding of Lifesearch’s new service is not yet agreed; “That is one of those fine details that we are discussing at the moment, these thing will be nailed down in the next couple of weeks” said Child, who added that the company expected to finalise the deal before Christmas.

Lifesearch also said it was doing better than expected on its move into private medical insurance (PMI).

“We went to market and started selling PMI about two months ago.

“It is doing well and definitely getting traction with our customer base.

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Insurers Refuse to Pay Up After Lockyer Valley Flood

November 2nd, 2011 No comments

Four months after the devastating flood that destroyed 130 homes in Queensland’s Lockyer Valley, more than 50 residents are still waiting for payments from their insurance companies. Insurers are still holding back decisions on whether the damage will be covered at all fearing the community will put pressure on them to pay up.

“When you drive through these towns you see home after home in disrepair”, Mayor Steve Jones said in an interview with The Queensland Times. He slammed insurance providers for holding up the region’s recovery and putting a strain on residents who were distressed enough.

The Arndts are just two residents among many waiting for insurance payments.

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Walmart’s Holiday Price-Match Offer Is Just a Gimmick

October 29th, 2011 No comments

The biggest retailer in the world is training its guns on all and sundry in . Over the weekend, Walmart announced a revamp of its commitment to match prices on any rival retailer’s advertisement, so long as evidence of a better price is presented at checkout.

From Nov. 1 all the way up to Christmas, Walmart promises to match prices retroactively.

Yes, you read that right. Buy a pair of jeans, a Barbie doll, or a flat-screen television at Walmart next week, and if at any time for the next two months anyone anywhere advertises an identical product for a better price, you can come back to Walmart and claim a refund for the difference.

Sort of.

Caveats with a Capital “C”

There are a few wrinkles to Walmart’s generous offer. Full Post…

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Is Return of Premium Term Life Insurance a Good Value?

October 13th, 2011 No comments

When looking at purchasing return of premium term life insurance, you should compare the difference in cost between return of premium and regular term life insurance.  You will find that there is a much greater difference in the cost between the two as one approaches older ages.  That being said, there is still a significant difference in cost between the two.

For example, a healthy 25 year old, non-smoking  male will pay as low as $360 annually for a 30 year level-term policy from an A-rated company.  He will pay as low as $625 for a 30 year return of premium policy, about 75% higher than a level term.  Why would someone pay this much more for this type of policy?  Simple math will tell you that at the end of the 30 years, if you survive the policy (which is a good thing), you will be out of pocket $10,800 for the term policy.  On the other hand, if this same person had purchased this regular term policy, he would have received $18,750 at the end of the term.

But you say you could purchase the term and invest the difference ($265 annually) and do better than this?  Maybe you can, but you would have to earn 5.08% annually to beat these numbers.  Do you have confidence you can earn that much on your investment, especially in these uncertain financial times.

Now, as you get older, the difference in cost between the two is greater, so you would have to evaluate whether or not it makes financial sense for your situation.  For example, a healthy, non-smoking 40 year old male would pay as low as $621 for a 30 year level term insurance policy, whereas he would pay as low as $1370 for a 30 year return of premium term life insurance policy.  If you purchased term and invested the difference ($749), you would have to earn 3.65% annually to get back the same $41,100 you would have gotten back from the return of premium policy after 30 years.

To get quotes for both term life insurance and return of premium term life insurance, click the Start Your Instant Quote button above

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